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Our purpose regarding data protection and information society services is to protect and preserve the privacy of your personal data pursuant to the General Data Protection Regulation GDPR 2016/679, in the countries where Riu Hotels is present and provides its services with the guidelines and internal policies.
The following conditions are applicable for RIU Hotels & Resorts services, including those offered on this website and on all of RIU Hotels’ sites and mobile applications, as well as for those services offered at our hotels. In order to exercise your rights in the case of hotels managed indirectly, you must contact them directly; however, if you do not receive an appropriate response we will provide our help to resolve any differences of opinion, as long as those hotels have a working relationship with RIU Hotels & Resorts.
RIU Hotels & Resorts, as a brand which includes different companies, has centralised the management of the various aspects related to privacy and the protection of personal data with a single entity responsible for data control. The company in charge of data control is:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca - SPAIN
Privacy and Security Department
If after reading these conditions you have any doubts regarding them or the privacy of your personal data, please send an email to privacy@riu.com or a letter to the address above.
The purpose of the privacy@riu.com e-mail address is to address privacy and data protection matters. Please refrain from sending emails regarding business matters,reservations or human resources.This policy may be updated according to regulatory and legislative modifications in the various countries in which we provide our services, as well as with a view to improving our service.
PERSONAL DATA PROTECTION
In accordance with the provisions of the laws in the countries in which we operate, we would like to inform users of this website, as well as any people who have provided personal information to any company associated with the RIU Hotels & Resorts brand, or to other services which we offer directly or indirectly, that this personal data is processed for the purposes of providing the services you have selected. Under no circumstances will your data be passed on to other companies for any other purpose without you being duly informed.
A.-Processing and purpose of the personal data.
The purpose of the collection and processing of the personal data supplied by users via this website, at our hotels, or through our central services or indirectly associated third parties in order to fulfill our obligations, is available, in updated written form, in our internal information security policy.
B.- Data collectedIn most cases, this will correspond to identification details: first name, last name, address, telephone number, email address, data for processing payments or other specific information depending on the processing and purpose.
C.- Security measures
RIU Hotels & Resorts is pleased to inform its customers that it has adopted the required technical and organisational measures set forth in the regulatory framework which guarantee the security of personal data and prevent its unauthorised modification, loss, processing or access, taking into account the condition of the technology, nature of the data stored and the risks to which they are exposed. All of this is in accordance with the minimum provisions set forth in the various legislations of the countries in which RIU Hotels & Resorts has a presence.
D.- Consent of the user for the processing and transfer of personal data
By providing their details to RIU Hotels & Resorts or to any company associated to RIU Hotels & Resorts, the users indicate their explicit acceptance of these policies, conditions and regulations of use, granting unequivocal consent for the processing of their personal data according to the purposes set forth herein. They also accept that their data may be transferred to relevant entities for fulfilment of the obligations pursuant to the service requested, exclusively for the reserved purposes, and guaranteeing they will not under any other circumstances be transferred to third parties for any other purpose, without the additional consent of the owner. By legal obligation and to ensure collaboration with the Authorities, the data may be provided to public bodies which require it. In these cases, it is specified that the minimum information required will be provided for the corresponding legal compliance, protecting the rest of the data with the utmost rigour. When you use our online booking process in riu.com details of any hotel that you seek to reserve and your email address may be collected as you fill in the reservation process. If you do not complete your purchase, we may contact you using these details to offer our assistance (in case, for instance, you were suffering from technical difficulties). In the event that we contact you to offer you our assistance to complete your reservation process, you may exercise your rights to revocation of consent.
E.- Exceptions to the authorisation for data processing
To meet our obligations to you, as well as those legally provided for, it is not required to have your express consent in the transfer of data, however this website offers you information on all aspects which may affect you, and your ability to exercise your rights.
F.- Rights of access, correction, opposition, erasure and withdrawal of the consent granted for data use
The owner may exercise their rights to access, correction, erasure and opposition, as well as withdraw their registration for the services of RIU Hotels & Resorts and the establishments it manages directly. In addition, users may, at any time, withdraw the consent they have granted for the processing of their data, without the right to apply retroactive withdrawal.
Rights may be exercised by standard post:
RIU Hotels & Resorts
C/ Llaud s/n (RIU Centre)
07610 Palma de Mallorca - SPAIN
Privacy and Security Deptartment
Or by email to the address privacy@riu.com
G.- Relating to employment and specific to CVs.
By completing an employment request, sending or submitting a CV to any company related to RIU Hotels & Resorts, the candidate does so to the companies of the RIU Hotels & Resorts group in the country in question, as well as to the head office of RIU Hotels & Resorts, through the company RIU Hotels & Resorts for the purposes of candidate assessment. RIU Hotels & Resorts complies with the applicable legal regulations on data protection and puts in place security measures and procedures for this purpose, taking into account the condition of the technology. This is in accordance with the provisions of the laws of the various countries. According to the provisions, candidates are informed that the personal data provided, including CV information, will be included in a file registered with the Spanish Agency for Data Protection, the owner of which is RIU Hotels & Resorts. Any data provided or submitted is collected by RIU Hotels & Resorts for the purposes of managing its selection database. Each owner gives their acceptance and authorisation for the processing of the personal data provided to our HR selection database, as well as the unequivocal processing or transfer of information for the purposes explicitly stated to all companies of the RIU Hotels & Resorts group. The owner of the same may withdraw the consent granted at any time, without the right to apply retroactive withdrawal. RIU Hotels & Resorts informs owners that they may exercise their rights to access, correction,erasure and opposition, by notification in writing to the RIU Hotels & Resorts personal data controller.
H.- Relating to bookings or subscriptions made on the website
In bookings for services made on this website, any personal data provided will become part of RIU Hotels & Resorts and of the marketing company for the hotel, details of which will appear on the voucher, proforma invoice or bill attached (if the booking is not made or confirmed, data will not be retained except that required for strict security purposes, to ensure successful operation of the electronic business).
I.- Subscription to newsletters, news bulletins or similar on our website
The processing of personal data, as well as the sending of commercial notifications carried out via electronic means, is done in compliance with those Laws related to e-commerce and the Internet, and follows international standards and good practice, based on the general regulations of European privacy directives. Our notifications to promote and advertise our hotels and services must always provide an address by which it is possible to unsubscribe from the service that has provided the information, via a link to a website or the email address that sent the notification, and the user’s email address will be unsubscribed; if any problem arises, we would be grateful if you could contact us at privacy@riu.com . In the case of subscription to newsletters, news bulletins or similar on our website, your data will become part of RIU Hotels & Resorts In accordance with the regulations in place, the information may be transferred to national or international third party companies directly related to the provision of the service for which we have been hired, as well as to local or international data controllers which comply with European Union directives.
J.- Information on minors
RIU Hotels & Resorts will not try to obtain information directly from minors, although we are not always able to determine the age of those who access our website. In any case, when this is detected on both the website and in our establishments, authorisation from the parents or legal guardians of the same will be required.
A.-Cookies and Identification of communications devices
RIU Hotels & Resorts websites use cookies. These are small, encrypted text files that are stored on the computer or other device (smartphone, tablet, smartTV, etc.) used to access the site. Cookies remain on your hard disk or storage system and can be used by your browser at any time. You can configure your browser to accept or refuse cookies.
Accessing or using the website implies that you accept the cookies sent by Riu Hotels & Resorts and third party advertisers. You will find here the tools needed to configure your browser.
A.1 Types of cookies used by Riu Hotels & Resorts.
We use different types of cookies on our website. Some are strictly necessary because they enable us to provide some of our web services and guarantee security (for example, this technology allows you to make a booking on our site). We also use functionality and performance cookies. These allow us to tailor our site to your needs and to improve our performance to maximise your experience of the site.
We use cookies for the following:
A.2 Manage your cookies.
You can view, remove or manage cookies stored on your computer or communication device and also block cookies sent by Riu or its partners, or by any other website. You can configure your browser to only accept cookies from the site you are visiting, or to block cookies from third party advertisers.
These links will explain how to configure your browser:
Please bear in mind that blocking certain cookies could affect the quality of your experience on our site.
You can also visit www.allaboutcookies.org or www.aboutcookies.org. These sites clearly explain how cookies work and how you can manage them on your particular communication device and browser.
You can manage advertising cookies on websites such as www.youronlinechoices.com, which enables you to set your general preferences regarding cookies from leading Internet advertisers.
A.3. Third parties embedded content on our pages .
Riu uses content such as photos and videos from websites such as YouTube and Flickr, and these sites may require cookies. In these cases, we cannot control how these are sent. Please go to the privacy and cookies policies of these third party websites to read more about their cookies and how to manage them.
B.- Web Beacons & Pixel Tags
We and our data processors may use Web Beacons and Pixel Tags in emails and HTML pages. These systems do not gather personal information other than that provided by you when you make a booking on the RIU Hotels & Resorts site.
These mechanisms show us whether you have read a particular email or webpage, and allow us to track and gather statistics on the information accessed. Web Beacons and Pixel Tags will not work if you set your browser or email application to block cookies.
C. - Other information gathered.
In order to make our emails to you more pleasant to read and more secure, we gather certain information, such as:
Information about your IP address, language preferences, browser and other data related to your Internet connection or connection method/application, whether you can receive information in HTML format, and any other non-personal information supplied by the application you use to connect to the Internet.
Please note that we will register information concerning Internet or email connections in order to troubleshoot any problems that may arise, improve our performance and services, and manage security issues.
May 2018
1. GENERAL
Societies:
Reservation Shop, S.L.U.
Reservation Shop S.L.U. is the holder of riu.com
C. Llaud S/N
07610, Palma de Mallorca España.
ID Fiscal: B35978311
Hotelera RH, S.A.
Av. Samuel Lewis. Edificio Afra. Piso 9.
Panamá.
ID Fiscal: 1313639-1-608866 DV41
Solar Chaca SA de CV
Boulevard Kukulkan Kilometro 8.5 Manzana 50 Lote 5
Zona Hotelera Cancún. Quintana Roo 77500, México.
ID Fiscal: SCH961004P38
Solar Solimanche SA de CV
Boulevard Kukulkan Kilometro 8.5 Manzana 50 Lote 5
Zona Hotelera Cancún. Quintana Roo 77500, México.
ID Fiscal: SSO950530U47
Comercial Chemax SA de CV
Boulevard Kukulkan Kilometro 8.5 Manzana 50 Lote 5
Zona Hotelera Cancún. Quintana Roo 77500, México.
ID Fiscal: CCE970128120
MX Riusa II SA de CV
Boulevard Kukulkan Kilometro 8.5 Manzana 50 Lote 5
Zona Hotelera Cancún. Quintana Roo 77500, México.
ID Fiscal: MRI961004L20
Urban Developments Panamá, S.A.
Av Nicanor De Obarrio, Calle 50. Urb Marbella Ciudad De Panamá. Panamá.
ID Fiscal: 11882781579588
Prhoresa Costa Rica, S.A.
Playa Matapalo 3km Este. Nuevo Colon. Sardinal Del Carrillo.
Guanacaste. Costa Rica.
ID Fiscal: 3101450627
SF Costa Rica Hotelera de Guanacaste, S.A.
Playa Matapalo 3km Este. Nuevo Colon. Sardinal Del Carrillo.
Guanacaste. Costa Rica.
ID Fiscal: 3101450625
MLS Berlin Hotel-Betriebs-Gmbh
Martin-Luther-Stra?e 1
10777 Berlín
Germany
ID Fiscal: DE287752701
741 Eighth Avenue Owners LLC
307 West 46th Street
10036 - Manhattan - New York
USA
ID Fiscal: 99-0379850
Riu Le Morne Ltd
c/o Axis Corporate consultans Ltd, 2nd Floor, THE AXIS,26 Cybercity
Ebene 72201, Mauritius
ID Fiscal:27261683
Ahungalla Resort Ltd
Bearing registration: PB137 Office Registration: 315
Vauxhall Street Colombo 02
VAT Number - 134004410-7000 TIN - 134004410.
Gresham Hotel Company Limited
Gresham Hotel Company Limited is holder of gresham-hotels- dublin.com
23 Upper O'Connell Streer,
Dublin,
Ireland
ID Fiscal:TRN.0424433V
RIUSA II SA
C. Llaud S/N
07610, Palma de Mallorca
?A07632474
RIU HOTELS SA
C. Llaud S/N
07610, Palma de Mallorca
A07054760
PRHORESA
C. Llaud S/N
07610, Palma de Mallorca
A07032014
Hotel San Francisco
C. Llaud S/N
07610, Palma de Mallorca
A07034515
Comunidad de Explotación Hotel Papayas & Flamingo CB
?Avda. Gran Canaria, 22
35100 Playa del Inglés, Gran Canaria
E76076918
GEAFOND NÚMERO UNO LANZAROTE, S.A.
Avenida Grandes Playas
35660 Corralejo, Fuerteventura
A35013234
RIUSA II, S.A. SUCURSAL PORTUGAL
Quinta Do Milharo
Olhos d´agua
8200 Albufeira
Nº Id.:PT980149673
RIU HOTELS S.A. SUCURSAL PORTUGAL
Praia dos Reis Magos
9125 Caniço Baixo, Madeira
Nº Id.: PT980136091
PLAZA ESPAÑA 19 DEVELOPMENT S.L.
Riu Plaza España
C/Princesa Nº2, PLANTA 5 28080 Madrid
SPAIN
B86934387
RIU ATOLL PRIVATE LIMITED
TIN: 1059238GST001
12 BODUTHAKURUFAANU MAGU
MALDIVAS
All the foregoing companies (hereinafter “RIU HOTELS”) market hotel services and provide information regarding companies relating to the RIU brand (hereinafter “Grupo Riu”) through the www.riu.com website (hereinafter the “Website”).
The transaction made through the Website shall be billed by one of the listed companies, with whom the contract is deemed to have been entered into. The Terms and Conditions herein are applicable to each and every one of the above-listed companies; therefore, the expression RIU HOTELS refers to any of them.
Use of the Website and purchasing of the services (hereinafter the “Services”) offered thereon entail the users' and/or customers' (hereinafter both shall be referred to interchangeably as “User” or “Users”) acceptance of the General Terms and Conditions of Contract, the Special Terms and Conditions defined in the purchasing process and the Privacy Rules, which are updated regularly; therefore, it is important that the User reads them each time they visit the Website and any Special Terms and Conditions for each Service, which must also be accepted.
Simply browsing the Website does not create any agreement whatsoever between RIU HOTELS and the User. RIU HOTELS provides information on the Website relating to the Services that it markets thereon. The Website provides information relating to the hotels that RIU HOTELS markets (hereinafter the “Hotels”).
By accessing and using the Website, the User hereby undertakes to accept the General Terms and Conditions provided herein below (the “Terms and Conditions”); therefore, we recommend that the User reads this section carefully prior to starting. RIU HOTELS reserves the right to change, modify, add or delete part of the Terms and Conditions, and make changes to the Services without prior notification at any time.
All the resources and technical requirements required to access the Website and the Services must be borne exclusively by the User, as well as any expenses or taxes that may arise from the provision of the Services.
2. EXCLUSION OF LIABILITY
RIU HOTELS shall not be held liable for damages arising from accessing, utilising or improper use of the Website's contents.
The Website shall be used at the User's own discretion and risk. RIU HOTELS, its representatives or agents shall not be held liable for any loss, damage or damages, either direct or indirect, particular or causal, which are related in any way or arise from using the Website or any information contained thereon. By accepting the Terms and Conditions, the User hereby expressly waives any claim against RIU HOTELS that stems from using the Website or the information contained thereon.
3. CONTENT LIABILITY
RIU HOTELS shall not be held liable for any potential discrepancies that may exist between the printed versions of their documents and the electronic versions thereof published on the Website. The documents and photographs published on the Website may include technical inconsistencies or typographical errors. The information undergoes regular changes, and RIU HOTELS is able to make improvements or changes to the Services herein described at any time. RIU HOTELS shall not be liable for the truthfulness of any information that it has not created themselves, and shall not be liable under any circumstances whatsoever for damages that may arise from the use of such information.
4. INDUSTRIAL AND INTELLECTUAL PROPERTY
This website contains and refers to the industrial and intellectual property rights of RIU HOTELS and Grupo Riu.
All of this website's contents, such as text, graphics, logos, icons, images, data collections, as well as software, are the exclusive property of Grupo Riu and protected by international copyright laws.
RIU HOTELS reserves the right to bring civil and/or criminal proceedings against any individuals or legal entities, as well as the representatives thereof, which breach the Terms and Conditions set forth herein, in particular with regard to Copyright.
The Website is not intended to be distributed, used or accessed by individuals from jurisdictions where visiting this website leads to RIU HOTELS breaching any law or regulation in such jurisdiction.
5. LEGAL AGE AND LEGAL CAPACITY
The User hereby declares that they are of legal age (over 18 or 21 years old in some jurisdictions) and that they have the legal capacity required to purchase the Services provided on the Website in accordance with the Terms and Conditions, which they fully comprehend and understand. RIU HOTELS shall under no circumstance be liable in the event that Services are purchased by a minor, and the minor, their parents or guardians must assume the costs and consequences that may arise from such purchase. Access to the Website is the exclusive responsibility of the Users.
RIU HOTELS advises against minors staying at hotels advertised as “Adults Only” as the Hotel's offering is intended for adults.
6. ACCEPTING THE TERMS AND CONDITIONS
Once the User has accessed the Website, in order to purchase the Services, they must follow all of the indications and instructions included in the purchasing process, completing for these purposes the Special Terms and Conditions and other forms established for each Service, which shall entail reading and accepting all the applicable General and Special Terms and Conditions.
In checking the acceptance of the Terms and Conditions, the User verifies the contract entered into with RIU HOTELS, confirming the dates indicated in their reservation, chosen Hotel, number of rooms and guests, and any other Special Terms and Conditions relating to the Service described in the purchasing process. The User hereby undertakes to verify the truth and accuracy of the information provided; any contract where the User has provided incorrect information shall be null and void. No purchase-confirmation slips or documents arising from false information shall be accepted at any Hotel. If a User has made a reservation using false information, they shall meet the processing and operational costs stemming from their reservation and shall compensate the Hotel for the loss of earnings deriving from the reservation of rooms that are not going to be purchased by the User or third parties.
The Terms and Conditions and the price of the reservation purchased are those that are expressly stated in the purchasing process; RIU HOTELS reserves the right to modify the prices provided that it has notified the User beforehand.
Once the purchase has been made, RIU HOTELS will issue the proof of purchase and/or documents applicable to the reservation in question.
The Terms and Conditions herein, the Special Terms and Conditions relating to the sale of the rate reserved by the User and the reservation confirmation slip or request, detail all of the obligations between the parties.
No General or Special Terms and Conditions communicated by the User may be inserted into the Terms and Conditions herein.
The documents that comprise the contractual obligations between the parties are, in descending order of priority, the reservation confirmation slip or request (including the Special Terms and Conditions of the reserved rate) and the Terms and Conditions herein.
In the event of a discrepancy between the reservation confirmation slip and the General Terms and Conditions, the terms set forth on the reservation confirmation slip shall be the only terms and conditions applicable to the obligation in question.
7. RATES AND BILLING
A rate breakdown shall detail the final price of the Service that has been purchased, as well as indirect taxes or any other fee or tax that is applicable in the country where the Service is rendered.
In some countries, a fee must be paid to enter and/or leave the territory; such fees must be paid by the User in their capacity as tourists or visitors and must be collected by RIU HOTELS, which shall subsequently forward these to the Government of the country in question. RIU HOTELS shall do everything within their power to ensure the User is informed of such fee prior to purchasing a Service. Nevertheless, if any country or region were to implement a fee in such a way that RIU HOTELS were unable to notify the User prior to purchasing a Service, the latter hereby expressly authorises the former to charge such fee using the selected payment method.
In any event, the User hereby accepts full and sole liability with regard to those fees arising from their trip, such as port, airport, visa fees, etc.
A charge of one euro (€ 1) — or equivalent currency based on the exchange rate on the day that the charge is to be made — may be made on the User's credit/debit card in order to verify that such payment method is in working order. The euro charged to the card will be discounted from the total amount of the reservation.
RIU HOTELS will not send bills, confirmation slips or any other documents relating to the reservation on paper under any circumstance. The User hereby accepts Grupo Riu's
commitment to the environment, and therefore accepts the electronic means through which they will receive the documents.
The prices relating to the reservation of the Services shall be indicated before and during the reservation process.
The prices shall be expressed per room, number of guests and date selected.
The prices shall be confirmed to the User with all the taxes included, in the Hotel's commercial currency (in some cases it may be different to the Hotel's local currency) and shall only be valid for the period indicated on the Website.
All reservations, regardless of their origin, must be paid in the Hotel's currency, except when there are particular provisions indicated at the Hotel.
Currency conversion is shown for information purposes only, never contractual purposes. Only the currency that has been confirmed when the reservation is made is guaranteed (if such currency is different to that of the Hotel, the currency conversion costs shall be met by the User).
When making your reservation, please provide the details that you wish to appear on the invoice for services. Some hotels may generate electronic invoices. The original file is certified and available online at the e-mail address indicated by the hotel.
8. PAYMENT METHODS
RIU HOTELS shall indicate the available payment methods according to each Hotel and how far in advance the reservation is made. The User must make the payment by means of any of the methods of payment available.
Based on how far in advance the reservation is made and the Hotel, the available payment methods are as follows:
If payment is made with a card, it must be presented upon arrival at the hotel. If the card cannot be provided, RIU HOTELS reserves the right to cancel the reservation.
9. ADDITIONAL SERVICES
When the services of any third party offering to provide services other than hotel reservations such as flights, rail and coach transfers, or car rental are promoted either on www.riu.com or in any other media, these services are operated by third parties and the terms and conditions of the third party service provider will apply. RIU HOTELS is not responsible for the correct performance or otherwise of these third party suppliers and in particular is not responsible for delays, cancellations or incorrectly featured information.
10. RESERVATIONS, CANCELLATIONS AND CUSTOMER SERVICE
The User may cancel the reservation via the Website or the call centre. If they wish to modify their reservation, they must contact the Call Center.
The modification, cancellation or no-show terms and conditions for the reservation shall be those that feature in the purchasing process specified on the Website, which the User is aware of and hereby expressly accepts at the time the reservation is made.
A modification or cancellation that entails a cost will be charged directly to the card that was provided as a guarantee at the time of purchase.
A modification shall be deemed to be:
Changing the name of the User that made the reservation shall be deemed to be a Cancellation.
These clauses are not valid for stays reserved with special rates. In this instance, the respective terms and conditions established will apply.
Contact with RIU HOTELS for information, suggestions or to conduct a claim may be done through the form accessible through the link 'Contact' in the center of the bottom of the web or through phone accessing the link 'Contact Us 'at the right of the top of Web.
User also can contact directly using the following email addresses:
11. NO SHOW
It will be considered a “no show” when the client does not appear at the Hotel on the day of arrival yet has not cancelled the reservation. In the event of a no-show when the reservation has been guaranteed by a credit card, RIU HOTELS will charge the amount indicated in the cancellation policy which was accepted upon making the reservation. The charge will be issued to the credit card provided by the client to guarantee the reservation. Cancellation policies can vary depending on the market and dates reserved, always being displayed in the sale terms and conditions of the rate reserved.
If upon making your reservation you have opted for a non-refundable rate, the cancellation fee is 100% of the total amount of the stay.
RIU HOTELS shall notify you of the no-show charge by email, via a “Proof of Cancellation” document.
12.HOTEL STAY
Upon arrival at the Hotel, the reservation must always be confirmed by means of the confirmation slip. The User hereby undertakes to carry the confirmation slip and present it when checking in, accepting that the Terms and Conditions of the reservation may not be guaranteed if such document is not presented.
The User hereby accepts and undertakes to use the room and the Hotel's facilities in an appropriate manner. Any behaviour that goes against good manners and public order may enable the Hotel to request the User to leave the establishment without any compensation whatsoever or any type of refund if a payment has already been taken.
Users taking food into the Hotel shall be required to sign the document releasing the Hotel from liability beforehand; such document shall be provided to them in the Hotel's reception.
13. OFFER VALIDITY
The Website's offers shall only be valid during the time when they are accessible to the Users to be purchased by means of the established purchasing process.
The quote displayed on the Website shall be based on the rate in force for the User's country of residence, using the User's IP address as reference. In the event that, due to a discrepancy between the User's IP used to access the website and their country of origin, an incorrect calculation is made, RIU HOTELS reserves the right to change the system's quote, having previously notified the User.
In the event that RIU HOTELS cancels the reservation due to an act of nature or force majeure, the reservation shall be cancelled without entitling the User to file a claim or request compensation. Such event must be communicated to the User, where possible, via the communication channel used when confirming the reservation.
14. PRESERVATION PRINCIPLE
If one or several of the provisions included in the Terms and Conditions were declared partially or completely null and void, this shall only affect such provision or the part that has been declared as such, with all other provisions remaining in place, deeming such provision or the affected part thereof as not included.
15. NOTIFICATIONS
All notifications, summons, requests and other communications that must be made by the parties in relation to the Terms and Conditions must be made in writing and shall be deemed to have been duly performed when they have been delivered by hand or sent by normal post to the other party's address or to the email address thereof.
16. JURISDICTION AND APPLICABLE LAW
Any conflict arising from the use of the Website shall be governed by Spanish Law and the Courts of Palma de Mallorca.
RIU CLASS SPECIFIC CONTRACTING CONDITIONS:
The use of the services of RIU or the contracting of its services implies acceptance of the following general terms and conditions:
In agreeing to this contract, you declare and accept:
1. Acceptance of the Riu Hotels & Resorts GENERAL CONTRACTING CONDITIONS
2. Riu Class (WRC) bookings are subject to the specific general contracting conditions, detailed below.
3. Bookings shall be made in the name of the holder or beneficiary of the Riu Class account seeking to make the booking (hereinafter the booking party) who has identified him or herself and following verification of the number of Riu Class points.
4. Holidays booked with redeemable points must be made through www.riu.com, through the Call Centre or through the official Apps of Riu Hotels & Resorts.
5. Holidays booked with redeemable points shall be subject to the number of points in the Riu Class account and room availability at the requested hotel. Riu Hotels & Resorts reserves the right to apply restrictions.
6. The booking party must identify any accompanying guests and indicate whether or not they are Riu Class members, and provide their card numbers if they are members when making a booking with redeemable points.
7. The number of points necessary per person and night for making the bookings shall vary based on the room rate selected:
8. If the account does not have sufficient points for the entire stay, the system shall apply the room rate in points to the first nights of the booking. The standard rate shall be applied to the rest of the nights booked.
9. The nights booked with the “points-only rate” or the “applicable rate plus points” do not accrue new points.
10. It is an essential condition for at least one of the components of the booking to be a Riu Class member of the account used to make said booking.
11. The Riu Class points used to make a booking shall be blocked in the account of the member at the moment the booking is made and will not be available to use for other services of the programme until after check-out from the hotel is complete.
12. Bookings and Cancelations
The User may modify or cancel the booking through the Call Centre or through www.riu.com. The modification, cancelation and no-show conditions of the booking shall be those that appear in the purchasing process specified on the Website and which the User knows and expressly accepts at the time the booking is made.
13. Riu Class reserves the right to cancel or modify, wholly or in part, with or without prior notice, the conditions of the Riu Class Programme, the tables governing accrual and redemption of points. The clauses stated at www.riu.com shall be understood to be in effect at all times, invalidating any previous clauses.
14. RIUSA II, S.A. reserves the right to cancel or modify, wholly or in part, with or without prior notice, the RIU CLASS SPECIFIC CONTRACTING CONDITIONS, the tables governing accrual and redemption of points. The clauses stated at www.riu.com shall be understood to be in effect at all times, invalidating any previous clauses.
- February 2019 -